The Dashboard under Reputation is where your review numbers come together, so you can see at a glance how your reputation is doing and what to aim for next: an overall goal at the top, three headline figures, a breakdown by platform, and a goal for each platform separately.
Your Next Goal
The Banner at the Top
The first thing on the dashboard is your next goal: NEXT GOAL above a line such as "Achieve 4.3 rating", with "You need 12 more 5-star reviews" underneath. It turns your average rating into a concrete number of reviews to collect.
How the Target Is Set
The target is the next step up from where you are, in tenths of a point. The platform takes your current average, rounds it up to the next tenth and adds one more tenth. Then it works out how many top-rated reviews it would take to reach that figure, based on how many reviews you already have. The more reviews you have, the more it takes to move the average — which is why the number grows over time.
At the Top of the Scale
Once your average is essentially at the maximum the banner changes to GOAL REACHED and "Highest rating achieved". Just below that it reads "Almost at the highest rating". A perfect average is mathematically only possible if every single review is top marks, so treat the goal as a direction of travel rather than a promise.
Shortcuts Beside It
On a wider screen the banner carries three shortcuts straight to the things that move the number: Send Quick Requests, Send Campaigns and Open Kiosk Mode.
The Three Headline Figures
Aggregated Reviews
The total number of reviews across every review site you have connected, added together. Underneath, a green line shows how many you have gained in the current month.
Average Rating
Your combined rating, to one decimal place. Ratings from platforms that use a ten-point scale or a recommendation percentage are converted to a five-point scale first, and the figure shown is the average of your platform ratings — each connected platform counts once, regardless of how many reviews it holds. A platform with no rating yet is left out of the average, although its review count still counts toward your total.
Private Feedback
How many private messages customers have sent through the contact option on your review link. These are separate feedback, not reviews: they never appear on a review site and they are not part of your average rating.
Platform Statistics
The Share by Platform
Platform Statistics shows a doughnut chart of how your reviews are split across platforms, with the percentage on each slice, the total in the middle and a legend listing the exact count per platform. Hover a slice for details. It is hidden until you have platform data.
One Card per Platform
Below the chart, each connected platform gets its own card: its Reviews count with the gain in the current month, and its rating. The rating label follows the platform's own language — Rating normally, Recommended as a percentage for Facebook, TrustScore for Trustpilot.
A Goal per Platform
The footer of each card carries that platform's own next step, for example "425 5-stars reviews to 4.6!". On ten-point platforms it is phrased in ten-star reviews, and on Facebook in positive reviews toward a percentage. This is genuinely useful when one platform matters more to your customers than the others: you can see exactly where to concentrate.
Before Anything Is Connected
With no review sites connected the section shows "Connect Your Review Sites" and a Go to Integrations button. Connect your platforms and your reviews import from there.
Reading the Numbers
There Is No Date Filter
The dashboard always shows where you stand right now. The only time dimension is the monthly gain line on each figure, which compares today's value against the most recent monthly snapshot. Refresh reloads the data.
Times Are Written With AM and PM
Everywhere the platform shows you a time of day — the date and time on a message, the hour pickers in your profile's opening hours, a scheduled post — it is written on a 12-hour clock, as 2:30 PM rather than 14:30. Nothing about the underlying values changed; only the way they are displayed.
Your Home Page Is Different
The Home page is not the same dashboard. It shows your logo, address and platform rating chips, a Results since joining section with monthly trend charts for total reviews and average rating alongside your visibility metrics — with an Export CSV action to download those figures as a spreadsheet file — and an Agent Activity feed. The goal banner, the three figures and the platform cards live on the Reputation dashboard.
Your First Month on Home
Those trend charts are built from monthly figures, and the current month is not published until it is finished. In your first weeks the section therefore reads Your first metrics arrive next month, with the explanation "We collect this month's data and publish it on the first day of the following month." That is the expected state for a new location, not a sign that something is broken — and it is shown instead of charts drawn at zero.
On a Phone
On a small screen the Reputation area is grouped into tabs — Dashboard, Reviews and, if your plan includes it, AI Sentiment — showing the same content in a narrower layout.