Welcome to the documentation. This article explains how these guides are organized and gives you a map of the platform so you know where everything is before you start.
What You'll Find Here
What This Knowledge Base Covers
This knowledge base will teach you how to use the platform to manage your online reviews, grow your visibility on Google, track your visibility on AI platforms, and manage your engagement on social media.
An Article for Every Feature
You'll find an article covering every feature of the platform, each one explained in simple language so that anyone, regardless of technical background, can understand it and start using the platform with confidence.
Ask AI
Getting Instant Answers
If you have any question about how the platform works, you don't need to search through every article yourself. Just click the Ask AI button in the bottom-right corner of the page to open a chat with an AI assistant trained on this knowledge base.
Answers Straight From the Guides
The assistant reads through these guides to answer your question, so you get a clear, accurate answer drawn directly from the documentation, without needing to track down the right article yourself.
How the Platform Works
Your Reputation, All in One Place
The platform helps you get more reviews, respond to them, and turn them into visibility and new customers, all from one place.
Collecting and Responding to Reviews
You collect reviews through your personal review link, shared with customers in person, by QR code, or through automated review requests. Once reviews come in, you can reply to them yourself, or let the SEO Agent reply for you automatically.
Tracking Your Visibility
You can track your visibility on Google, and your ranking on AI assistants like OpenAI's ChatGPT, Gemini, Perplexity, and Grok, so you always know where you stand against your competitors.
Turning Reviews Into Content
Your best reviews can be turned into content automatically — the GEO Agent writes articles for your website, and the Social Agent shares your reviews to your social media pages.
Your AI Chat Assistant
The platform also has a built-in AI Chat assistant. Just ask, and it answers your questions or takes care of tasks for you.
A Map of the Platform
Reputation
Everything about reviews: a Dashboard with your rating and progress, the Reviews feed where you read and reply, AI Sentiment for what customers are really talking about, and Employees and Leaderboard if you track reviews by team member. This is also where you find your review Link, the pages for sending review requests and their Templates and Contacts, automatic sending, and the SEO Agent.
Visibility
How findable you are: a Dashboard, Maps Ranking for your position on Google Maps, AI Ranking for how you appear on AI assistants, Performance for the numbers behind it, your Google business Profile, your Website, the review Widgets you embed on your site, and the GEO Agent.
Engagement
Your content: the social Feed of what's been published, the Template that controls how your shared reviews look, and the Social Agent.
Chat
The AI assistant, where you can ask questions about your own data and have it carry out tasks for you.
Settings
Your configuration: Limits for what your plan provides and what you've used, Integrations for connecting review sites and messaging channels, Locations if you manage more than one, Team for the people who work with you, Automate for API and automation tools if your plan includes them, Notifications, History, QR Code, Billing and your own Account.
Platform Setup
Where to Start
If you're just getting started, the natural first step is connecting your review platforms, so the platform can begin pulling in and managing your reviews. Head over to the Integrations article to get started.