Welcome to the Climbo documentation. This article explains how these guides are organized, so you know where to look before you start.
Two Knowledge Bases, One Site
Climbo's documentation covers both sides of the platform in a single site.
Agency Mode
You're currently reading the Agency Mode documentation. This is the guide for you, the agency: it covers everything about running your software business on Climbo — white-labeling the platform under your own brand, setting up your pricing plans, onboarding and managing your clients, tracking sales and payouts, and configuring your finance and general settings.
Client Mode
The other set of guides covers Client Mode — the reputation management platform your clients log into and use every day, under your brand. Their navigation is built around Home, Reputation (reviews, review requests, AI sentiment), Visibility (Maps and AI ranking, Google Business Profile), Engagement (social and content publishing), a Chat area and their own Settings. Those guides are written for your clients, not for you.
Switching Between Agency Mode and Client Mode
The Mode Switcher
Use the dropdown in the top-right corner of the page to switch between the two — select Client Mode to browse those guides, or Agency Mode to come back to this one.
Ask AI
Ask AI
The Ask AI button in the bottom-right corner opens a chat assistant trained on both knowledge bases, Agency Mode and Client Mode alike. Ask it a question in your own words and it will pull the answer from whichever guide is relevant, regardless of which one you're currently browsing.
Still Need Help?
Support
Inside the platform, the help icon in the top-right corner opens these guides in a new tab. It's shown to the agency Owner; an Admin, a Staff member or an affiliate doesn't see it. If you can't find the answer here, or by chatting with the AI assistant, you can open a private ticket with our support team here.